Personal Emergency Response System
Our core service provides immediate access to trained responders at any hour. Subscribers receive a lightweight pendant or wristband with a single button that connects directly to our monitoring centre.
When activated, our team assesses the situation, contacts emergency services if needed, and notifies designated family members. The device works anywhere within the home and garden, with optional mobile coverage for those who venture further.
- Waterproof pendant suitable for bathing
- Two-way voice communication through base unit
- Automatic testing to confirm system readiness
- No landline required with mobile-enabled options
Fall Detection Monitoring
Enhanced protection for those at higher risk of falls. This service includes sensors that automatically detect sudden impacts and unusual movement patterns, triggering an alert even if the wearer cannot press the button.
Particularly valuable for individuals living alone or those with conditions that increase fall risk. The technology distinguishes between normal activities and genuine falls, minimising false alarms while maintaining vigilance.
- Automatic alerts without button press required
- Advanced algorithms reduce false positives
- Combines with manual alarm functionality
- Regular sensor calibration included
Home Safety Assessment
A thorough evaluation of the living environment by one of our trained assessors. We examine common hazard areas including bathrooms, stairs, kitchens, and outdoor spaces, providing practical recommendations.
The assessment includes a detailed report with prioritised suggestions, from simple changes like improved lighting to recommendations for grab rails or floor surface improvements. Many clients combine this with our monitoring services for comprehensive protection.
- In-person visit by certified assessor
- Written report within five working days
- Recommendations ranked by impact and cost
- Follow-up consultation included
GPS Location Tracking
Designed for active individuals who spend time outside the home, this service provides location awareness through a compact device that can be carried in a pocket or worn as a pendant.
Authorised family members can check location through a secure app, and the device includes an SOS button that transmits both an alert and current position to our monitoring team. Particularly helpful for those with early-stage memory concerns who wish to maintain independence.
- Real-time location visible to approved contacts
- Geofence alerts for departure from safe zones
- Long battery life with low-power alerts
- Two-way calling capability
24/7 Care Line Support
Regular scheduled calls from our team provide social contact and wellness checks. For many older adults, isolation poses as great a risk as physical hazards, and these calls offer both companionship and an additional layer of monitoring.
Callers note any concerns about wellbeing, mood changes, or unmet needs, escalating appropriately when required. This service complements our alarm systems well, adding proactive outreach to reactive emergency response.
- Daily, weekly, or custom call schedules
- Consistent caller assignment when possible
- Wellness tracking and trend reporting
- Escalation protocols for concerning changes
Full Care Package
Our comprehensive solution bundles personal emergency response, fall detection, GPS tracking, and care line support into a single subscription. Ideal for those requiring multiple layers of protection or families seeking complete peace of mind.
The package offers significant savings compared to subscribing to services individually, and all equipment is included without additional charges. A dedicated care coordinator oversees the account, ensuring all services work together seamlessly.
- All four core services included
- Single monthly payment, no hidden costs
- Priority response queue
- Quarterly service reviews with family