Base-mist

Our Story

Base-mist was founded in 2015 by a group of healthcare professionals and technology specialists who recognised a significant gap in safety services for older adults. Too often, families struggled to find reliable solutions that balanced protection with respect for independence.

What began as a small operation serving local communities has grown into a nationwide service trusted by thousands of families. Throughout this growth, we have maintained our founding commitment: to treat every client with the dignity and care we would want for our own family members.

Our headquarters in Manchester serves as the hub for our monitoring operations, with regional teams positioned across the UK to ensure rapid response capability in every area we serve.

Our Values Guide Everything We Do

These principles shape our services, our training, and our daily interactions.

Respect for Autonomy

We design our services to support independence, not replace it. Every feature considers how to help people live life on their own terms while having a safety net available.

Reliability Above All

When someone reaches out for help, the response must be immediate and competent. Our systems include multiple redundancies, and our staff train rigorously for every scenario.

Transparent Communication

We explain our services clearly, price them fairly, and keep families informed. No hidden fees, no confusing terms, no high-pressure sales tactics.

The People Behind the Service

Our monitoring centre operates around the clock, staffed by trained professionals who understand that behind every alert is a real person who needs help. Many of our team members came to this work through personal experience caring for elderly relatives.

We invest heavily in ongoing training, covering not just technical procedures but also communication skills, dementia awareness, and emotional support techniques. When your loved one activates their alarm, they speak with someone who genuinely cares.

Average team member tenure of 4.5 years
All staff certified in adult safeguarding
Regular scenario training and competency assessments
Feedback systems to continuously improve interactions

9 Years of Service

120+ Team Members

99.9% System Uptime

UK Wide Coverage

Technology That Serves People

Our monitoring infrastructure uses enterprise-grade systems with geographic redundancy across multiple UK data centres. If one location experiences issues, services continue uninterrupted from backup facilities.

We continuously evaluate new technologies, adopting those that genuinely improve outcomes while avoiding gimmicks. Recent additions include improved fall detection algorithms that reduce false alerts while maintaining sensitivity to real incidents.

Security and privacy remain paramount. All data transmissions are encrypted, access controls are strictly enforced, and we comply fully with UK data protection regulations.

About Base-mist